Terms and Conditions – Wild-Ness Spa & Retreat

Our Agreement with You

Our agreement with you provides:

Information you will need to know before you book; 
A step by step guide to booking your break; 
Payment arrangements; 
Information about our retreats and activities; 
Information we will need to know about you including any special needs; 
Change and cancellation arrangements; and contact details.

To book your break

A1. Please:

Read this agreement thoroughly
Note that you must be over 18 to make a booking.

A2. Booking procedures

Full payment by credit or debit card is required at the time of making your booking…

A4. Payment confirmation

Please check the details on the confirmation carefully and contact us as soon as possible via info@wild-ness.co.uk if any of the details are incorrect. Credit and debit cards will normally be authorised and charged to your account within one working day.

A5. Our agreement

A contract (our agreement) is formed when we receive the required payment and you have received the confirmation. If you do not receive a confirmation within 24 hours, please contact us immediately via info@wild-ness.co.uk.

Our agreement with you binds you, (the person named on the confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left the event, including any extension to your stay and for such time afterwards as may be necessary.

We will send you, an email confirmation showing the price for your event and any additional charges.

Important information before you book

C1. Special requirements and disabilities

We welcome guests with restricted mobility, a disability, and medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully apprised of any needs, requirements and conditions prior to any booking being concluded. Please email us via info@wild-ness.co.uk to discuss availability, suitability and any potential reasonable adjustments we can make. A risk assessment might be required prior to confirming a booking or allowing participation in certain leisure activities

We rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and during your stay.

C During the event

C1. Our aim

Our aim is to provide a relaxed break in a natural environment. To ensure the maximum enjoyment of your break and that of all our other guests you must comply with all of the requirements in this agreement. We draw your particular attention to the paragraphs below and to the safety and other information you will receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance, and you must comply with all notices.

C2. Behaviour and compliance with this agreement

Behaviour should be in keeping with the relaxing, non-judgemental environment and should not be aggressive, excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

C3. Facilities and activities

All facilities and activities (including those contained within the price of your break) are subject to availability.
Activities that take place outdoors are provided subject to appropriate weather conditions prevailing at the time the activity is to take place.
We will not pay compensation where facilities/activities are unavailable except where paragraph H3 applies.
The general activity conditions, this agreement, our Safety Information and any special conditions we make known to you apply to any facilities and activities you book and must be complied with. These will be detailed on our website when booking and/or before/during the activity.

C4. Security of your property

We draw your special attention to the following:

Your personal belongings are your responsibility during your break with us.
Vehicles parked on our property are subject to very limited security cover only. You must lock your vehicle securely and remove all valuable items on parking.
Appropriate insurance is strongly recommended
We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible

C5. Environment

Please keep to prepared roads, paths and tracks at all times and treat all property and facilities carefully and appropriately.

C6. Accommodation

You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. An accommodation inventory is available in advance on request and is provided in your accommodation on arrival. We reserve the right to charge you for any extra cleaning, missing items or damage.

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.

C7. Wireless facilities

Wireless internet access, where available, is not guaranteed and is provided subject to third party terms and conditions which are available when accessing the system. The facility is not subject to any particular security, and only has limited filtering measures.

We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.

C8. Safety

You are required to follow any safety advice provided to you. Please note in particular:

Take particular care not to do anything which might cause a fire – dispose of cigarettes and barbecues responsibly.
Please notify us of any allergies or intolerances prior to your event.

C9. Smoking policy

Smoking (including e-cigarettes and vaping) is not permitted in any buildings (including accommodation)

C10. Dangerous items

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought to any of our events under any circumstances.

C11. Photography

We regularly take photographs and videos for promotional and training purposes. Should you not wish to appear in any such material please notify us prior to your event.

C12. Compensation payable by you

By booking you agree that we have the right either during or after your event to recover from you, whether via the credit or debit card used to pay for the break or otherwise, the costs of:

Any property or accommodation damage, and/or
Any compensation we may pay to others, and/or
Any other costs, fees or levies which we may incur, resulting from your action or inaction and from any breach of this agreement

Departure

You must vacate your accommodation by 10am at the latest on your day of departure unless otherwise agreed in advance.

Changing or cancelling your booking

E1. Changing your booking

You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.

E2. Cancellation by you

We are a small business and therefore our events are non-refundable after a 48hr cooling off period has elapsed from the time your payment has credited our account.

E3. Cancellation and changes by us

We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence on any of our events, we reserve the right at our sole discretion to cancel any booking you may have made or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation. We have the right to cancel your booking, or to instruct you to leave the event immediately, without compensation or refund, should you not comply with this agreement, particularly terms relating to behaviour and conduct.

E4. Things beyond our control

We cannot take responsibility or pay compensation if we cancel or change your booking in any way because of events beyond our control. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control. Events beyond our control include, but are not limited to: fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics and pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and unavoidable technical problems with transport.

In the event of adverse weather, your booking will only be refunded if your chosen event is cancelled. We are not able to offer a refund in the event you cannot travel due to adverse weather and so strongly advise taking out insurance for your event.

In exceptional circumstances, we may need to cancel your booking. If this happens we will issue you with a full refund to the last payment card used on the booking.

In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any cancellation, amendment or separate charges.

Important information

F1. For bookings, your contract is with Wild-Ness Spa & Retreat Ltd (operating company registration number SC730828) based at Boxy’s Croft, Mid Drumbuie, Drumnadrochit, IV63 6UX.

F2. Data Protection. All personal information we collect and hold about you will be used in accordance with our privacy policy, available on our website.

F3. Whilst we do our best to ensure that our website is accurate, all images on our website and in other promotional material are for illustrative purposes only. Our events vary and not all are identical to the images on the website. So please read details of the event you are planning to purchase carefully.

F4. This agreement and any dispute between us will be governed by and construed in accordance with the laws of Scotland. You agree to submit to the exclusive jurisdiction of the Courts of Scotland over any matter arising out of our agreement or your visit. You may choose to submit to the law and jurisdiction of England, Wales or Northern Ireland if you are resident there. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.

F5. Your stay will not give rise to any tenancy agreement between us.

F6. Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.

Can we help?

J1. Any assistance you require or concerns should be brought to our attention immediately by contacting us at info@wild-ness.co.uk or 07948091985. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break. Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your event.

J2. Any reported matter which has not been resolved during your event should be advised in writing to Wild-Ness Spa & Retreat Ltd, Boxy’s Croft, Mid Drumbuie, Drumnadrochit, IV63 6UX. We will not enter into further correspondence on any matter resolved during your break and accepted as such by you.

And finally..!