Privacy Policy – Wild-Ness Spa & Retreats

Effective Date: 8th September 2024

At Wild-Ness Spa & Retreats (referred to as “Wild-Ness,” “we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (www.wild-ness.co.uk), participate in our retreats, or engage with our services. We comply with the UK General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

1. Information We Collect

We may collect and process the following data about you:

1.1 Personal Information You Provide

  • When you contact us: When you fill out forms on our website, email us, or contact us via phone, we may collect your name, email address, phone number, and any other personal details you provide.
  • Booking and payment information: When booking a retreat, spa service, or purchasing a package, we may collect your billing information, payment details, and contact details.
  • Health-related information: For the purposes of providing our services, we may collect health-related information, including dietary preferences or medical conditions, where necessary to tailor our services to your needs. We will always seek explicit consent before collecting this type of information.

1.2 Automatically Collected Data

  • Website usage: We collect data about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our website. This may involve cookies and similar tracking technologies.
  • Analytics data: We use Google Analytics to collect and analyze information about the traffic to our website and how users interact with it. This data includes IP addresses, device information, and browsing behavior. This data is anonymized where possible.

2. How We Use Your Information

We process your personal data for the following purposes:

2.1 Providing Our Services

  • To manage bookings and payments for retreats, spa services, and other packages.
  • To personalize our services based on your preferences and health-related information.
  • To communicate with you regarding your bookings, services, or requests.

2.2 Improving Our Website and Services

  • To monitor and improve the performance and functionality of our website using analytics tools such as Google Analytics.
  • To understand how users interact with our site, allowing us to optimize user experience.

2.3 Marketing and Communication

  • With your consent, we may use your contact information to send you marketing and promotional materials related to our services, retreats, and events.
  • You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

3. Legal Basis for Processing

We process your personal data under the following legal bases, in compliance with UK GDPR:

  • Consent: We rely on your explicit consent for marketing communications and processing sensitive data (e.g., health information).
  • Contract: We process personal data to fulfill our contractual obligations, such as booking your retreats or spa services.
  • Legitimate Interests: We may process data for our legitimate interests, such as improving our services and responding to inquiries, provided that these interests are not overridden by your rights.
  • Legal Obligations: We may process personal data to comply with legal obligations, such as tax and accounting laws.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:

  • Service providers: We may share data with third-party service providers who help us operate our business (e.g., payment processors, IT service providers). These providers are bound by confidentiality agreements and only process your data in accordance with our instructions.
  • Legal requirements: We may disclose your data if required by law, regulation, or legal process, or to protect the rights, property, or safety of Wild-Ness or others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third parties as part of that transaction.

5. International Data Transfers

If your personal data is transferred outside of the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms as required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Where data is processed based on your consent, we will retain the data until you withdraw your consent.

7. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You can request that we correct any inaccuracies in your personal data.
  • Erasure: You can request that we delete your personal data in certain circumstances (commonly known as the “right to be forgotten”).
  • Restriction: You can request that we restrict the processing of your personal data under certain conditions.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another data controller.
  • Object to Processing: You can object to the processing of your personal data where we are relying on legitimate interests or direct marketing purposes.

To exercise these rights, please contact us at info@wild-ness.co.uk.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience and provide website functionality. You can control cookies on our website through your browser settings.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage. This includes encrypting sensitive information and regularly reviewing our security practices.

10. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, make a subject access request, or to exercise any of your data protection rights, please contact us at info@wild-ness.co.uk. We will respond to your request within 30 days.

Wild-Ness Spa & Retreats
Email: info@wild-ness.co.uk

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